djavaherbhaus

Privacy Policy

At djavaherbhaus ("we", "our", or "us"), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our inquiry form (/inquiry.html)
• Complete checkout (/checkout.html)
• Submit an order via Lemon Squeezy
• Contact us via email or WhatsApp

Personal Data

• Name (first and last)
• Email address
• Phone number
• Billing and shipping address
• Company name (if applicable)
• Tax ID / VAT number (if provided)

Payment Information

We do not store or process credit card information directly. All payments are processed securely through Lemon Squeezy (our Merchant of Record). Please refer to Lemon Squeezy's Privacy Policy for information on how they handle payment data.

Technical Data

• IP address
• Browser type and version
• Time zone and location
• Pages you visit on our website

2. How We Use Your Information

• Process and fulfill your orders
• Create commercial invoices for customs clearance
• Communicate with you about your order (via email)
• Send you order confirmations and tracking information
• Respond to your inquiries and provide customer support
• Comply with legal obligations (tax, customs)

3. How We Store Your Information

Your data is stored in Supabase (our database provider) and FormSubmit (form handler). We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax records for 7 years).

4. Your Rights (GDPR & CCPA)

For EU residents (GDPR)

You have the right to:

• Access — Request a copy of your personal data
• Rectification — Correct inaccurate information
• Erasure ("Right to be forgotten") — Request deletion of your data
• Restriction — Limit how we use your data
• Portability — Receive your data in a structured format
• Object — Object to processing based on legitimate interests

For California residents (CCPA)

You have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell your data)
• Not be discriminated against for exercising your rights

How to Exercise Your Rights

Contact us at folium@djavaherbhaus.id with subject line "Privacy Request". We will respond within 30 days.

5. Cookies & Tracking

We use essential cookies for website functionality (cart, checkout, form submissions) and analytics cookies (Google Analytics, Meta Pixel) to understand how visitors interact with our site. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

6. Data Sharing & Third Parties

We share your data only when necessary:

• Lemon Squeezy — Payment processing (Merchant of Record)
• Supabase — Database hosting
• FormSubmit — Form submission handling
• Shipping carriers (DHL, FedEx, JNE, etc.) — To deliver your order
• Customs authorities — For international shipping compliance
• Google Analytics / Meta — Website analytics (you can opt-out via browser settings)

We do not sell your personal data to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including Indonesia (where we are based) and the United States (Lemon Squeezy, Supabase). We ensure appropriate safeguards (Standard Contractual Clauses) are in place for such transfers.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were made. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:

📧 folium@djavaherbhaus.id
📍 djavaherbhaus, West Java, Indonesia

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