These Terms of Service ("Terms") govern your use of the djavaherbhaus website and purchase of products. By using our website or placing an order, you agree to these Terms.
djavaherbhaus is a botanical ingredient house based in West Java, Indonesia. We sell refined botanical extracts for cosmetic formulation use only.
Our products are raw materials for cosmetic formulation — not finished consumer products. They are intended for use by cosmetic formulators, indie beauty brands, and R&D professionals. Our products are not intended for direct application to skin or scalp, and are not for consumption.
All orders are processed through Lemon Squeezy, our Merchant of Record. Lemon Squeezy handles payment processing, VAT/GST collection, and remittance. By placing an order, you agree to Lemon Squeezy's Terms of Service and Privacy Policy.
After submitting an order via /checkout.html, you will receive an order confirmation email. A separate invoice will be sent via PayPal for payment.
We accept payments via PayPal (primary) and Payoneer (backup). All prices are in USD unless otherwise stated.
Prices are subject to change without notice. However, once you have submitted an order, the price is locked at the time of your order.
Lead Time: Our standard lead time is 4–5 business days. Every extract is freshly made upon order. We process in small batches, and orders are handled in sequence.
Shipping: We ship to Indonesia, Singapore, Malaysia, Thailand, Vietnam, Philippines, Australia, New Zealand, United States, Canada, and United Kingdom. Shipping costs are calculated at checkout. Tracking number provided via email once shipped.
Customs & Duties: For most countries, customs duties and taxes are not included in our price. You may be charged by your local customs. For DDP shipments to the United States, duties and taxes are included.
Due to the nature of our products (botanical extracts for formulation use), we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
If your product arrives damaged or defective, contact us within 7 days of delivery at folium@djavaherbhaus.id with photos of the damage and your order number. We will assess and provide a replacement or refund.
We do not accept returns for change of mind, incorrect selection, or incompatibility with your formulation. We strongly recommend testing with 1 bottle before committing to larger quantities.
Approved refunds will be processed via PayPal within 14 business days.
Our products are sold "as is" for cosmetic formulation use. We make no warranties, express or implied, regarding:
You assume full responsibility for testing our products in your formulations and complying with all applicable laws.
To the maximum extent permitted by law, djavaherbhaus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or inability to use them, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
All content on our website (text, graphics, logos, product names such as "Eclipta RootCore™", "Rosemary ScalpFlow™", "Cica ScalpCalm™") is the property of djavaherbhaus and may not be used without our written permission.
These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising from these Terms shall be resolved in the courts of West Java, Indonesia.
For international customers, you agree to first attempt to resolve disputes informally by contacting us at folium@djavaherbhaus.id before pursuing any legal action.
We currently do not offer subscription products. All sales are one-time purchases. If we offer subscriptions in the future, this section will be updated with cancellation terms.
We may update these Terms from time to time. The "Last updated" date indicates when changes were made. Continued use of our website after changes constitutes acceptance of the new Terms.
For questions about these Terms:
📧 folium@djavaherbhaus.id
📍 djavaherbhaus, West Java, Indonesia